From the first time you contact or visit a Platinum home center through your many years of home ownership, Platinum Homes is dedicated to your satisfaction and worry-free home ownership. Platinum enjoys a reputation for excellent customer service. We simply stand behind every home we sell.
We understand that a new home may well be the largest investment you will ever make. From you're home shopping experience, through financing and installation at your home site, we will go the extra mile to assure you're happy you’ve chosen a new Platinum Home.
Platinum homes sold at participating home centers are protected by our exclusive Platinum Elite Home Protection 7-Year Service Protection Package. It goes well beyond what you would expect to find on a new home. And, should you have any questions or need Protection Plan service on your home, the process is simple. One call will get you the answer or service you need.
Need Protection Plan Service?
Your Platinum Homes Protection Plan representative is knowledgeable in all areas of your home purchase. We will assist you whenever you have a Protection Plan question or concern. Our goal is your satisfaction! Please follow these simple recommendations for quick response to your Protection Plan service needs:
- Contact the model home center where you purchased your home
- Contact the Platinum Homes Manufacturing Center at 877-554-8811
- Click here and complete the contact form on this web site
Experience has shown that our customers are very successful by following the above procedure. However if the inquiry or concern cannot be resolved through your retailer or the manufacturing center, please contact out Customer Care Center.
Tel: (877) 227-3041
Fax: (713) 334-9737
Platinum Homes Customer Care
Attention: Customer Care Manager
P.O. Box 580484
Houston, TX 77258-0484