Customer Care

From the first time you contact or visit a Platinum home center through your many years of home ownership, Platinum Homes is dedicated to your satisfaction and worry-free home ownership. Platinum enjoys a reputation for excellent customer service. We simply stand behind every home we sell.

We understand that a new home may well be the largest investment you will ever make. From you're home shopping experience, through financing and installation at your home site, we will go the extra mile to assure you're happy you’ve chosen a new Platinum Home.

Platinum homes sold at participating home centers are protected by our exclusive Platinum Elite Home Protection 7-Year Warranty. It goes well beyond what you would expect to find on a new home. And, should you have any questions or need warranty service on your home, the process is simple. One call will get you the answer or service you need.

Need Warranty Service?

Your Platinum Homes warranty representative is knowledgeable in all areas of your home purchase. We will assist you whenever you have a warranty question or concern. Our goal is your satisfaction! Please follow these simple recommendations for quick response to your warranty service needs:

Steps

Contact the model home center where you purchased your home

Contact the Platinum Homes Manufacturing Center at 877-554-8811

Click here and complete the contact form on this web site

Experience has shown that our customers are very successful by following the above procedure. However if the inquiry or concern cannot be resolved through your retailer or the manufacturing center, please contact out Customer Care Center.

Tel: (877) 227-3041
Fax: (713) 334-9737
Email: customercare@hstr.com
Platinum Homes Customer Care
Attention: Customer Care Manager
P.O. Box 580484
Houston, TX 77258-0484